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The stores, which have been closed since March 2020, will be reopened in three stages, with the Company’s four larger stores opening first on 15th June 2020. One store is planned to reopen the following week on 22nd June 2020, with the remaining eight stores reopening on 29th June 2020.
The second and third wave of store re-openings will include smaller stores which require more time to assess the social distancing options available for the space.
As part of the plan to reopen RED Box Vape have undertaken a full re-fit of their flagship Nottingham store. Managing Director, Mark Shaw, commented;
“This is the perfect opportunity for us, as a business, to reassess our retail outlets and how they can adapt to the new challenges that all retailers are now faced with. We’re fortunate we’ve been able to be flexible with the very strict changes and guidance put to us and used this to our advantage by giving our flagship store a refresh.”
“Nottingham was the first store and had limited display space – which you could say is a sign of our own success, but obviously was a practicality issue. The store has undergone a huge makeover and we know that not only will the retail team love it, our customers will too!”
The full list of stores and the dates on which they are planned to re-open are:
|Four Lane Ends , Newcastle upon Tyne||Royal Quays, North Shields
RED Box Vape will continue to implement the stringent social distancing measures recommended by the government and the Independent British Vape Trade Association (IBVTA) that were introduced prior to the store closures plus additional measures to ensure the safety of customers and staff. The following measures will be implemented in all stores:
RED Box Vape have made it clear that there will be no tolerance of customers not abiding by the social distancing measures and therefore putting staff and other customers at risk. Any customer not following the guidelines will be politely asked to do so or asked to leave the store.
During this period of unprecedented and surreal changes, this fast-growing British brand, part of RED Box Group Ltd, has been communicating regularly with customers and staff about the steps taken to address the COVID-19 situation and make clear that their main priority has always been the safety and wellbeing of customers and staff.
Since the closure of all stores, the business has adapted swiftly and smoothly by focusing attention on their online store, which has been hugely popular with customers. The introduction of free delivery on all orders and same-day delivery in some areas of the country was a decision led by the company’s Managing Director, Mark Shaw, to ensure the safety of customers and staff. Mark commented:
“During these times, many things are uncertain. We wanted to ensure that we continued to provide world-class service to our customers by taking away the additional cost of delivery. We introduced our same-day delivery service which has proved extremely popular as it offers convenience and encourages people to stay at home and to stay safe.”
In addition to the convenience and cost-saving of free delivery, the business is aware that many of their customers are new to vaping having made the switch from smoking. The absorption of delivery charges ensures that non-smokers are able to continue vaping without the need to return to tobacco.
“We understand that for those who are ex-smokers that the most challenging of times when quitting are stressful situations and we want to alleviate as much pressure from the consumer as possible.”
The business takes very seriously their responsibility to their customers, especially those who have quit smoking through vaping and have found vaping a healthier alternative to tobacco.
As members of the industry trade association, IBVTA and with Mark himself an active board member, the business has taken proactive steps to protect the vaping industry and are huge advocates for the consumer.