0333 939 8646

Our online store is open as usual, whilst our retail stores are currently closed due to covid-19 we offer FREE Delivery

0333 939 8646

Our online store is open as usual, whilst our retail stores are currently closed due to covid-19 we offer FREE Delivery

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Important service update - Updated 23/05/2020

by Callum Penn on April 28, 2020

We wanted to keep you updated with how we as a group are managing the impact of the current COVID-19 crisis. We recently informed you about the steps we have taken to keep you, our customers and our colleagues safe and how we have adapted our business to ensure you can still order your vaping essentials.

Today, we want to provide you with a further update on the measures taken and additional changes made to ensure the wellbeing and protection of you and our colleagues plus our plans to continue to keep you safe and well beyond COVID-19.

Online store

Our online store is still open and taking orders. Our warehouse team are working brilliantly to fulfil all orders as soon as they come in. You can buy all of your favourite liquids, hardware and accessories with FREE delivery on all orders.

Click & Collect

Our retail stores remain closed. However, following the recent pilot of our Click & Collect service from our Oakham store in England and the three sites in Wales; Bridgend, Chepstow and Rumney, we’re pleased to let you know that we have now extended this out to three further stores in Wales. From this week, our stores in Splott, Canton and Tonypandy will also offer the Click & Collect service.

Prior to the lockdown we had already put measures in place in stores and we plan to continue to do so when stores reopen also.

Hand sanitiser will be provided at entry and exit of each store as a precautionary measure. We will also continue to adhere to the social distancing guidelines of 2m distance between customers and staff, in many cases this will mean a maximum of two customers in stores at any one time.

We have added protective screens in every store to protect our store colleagues and customers. Our store teams are essential in keeping our stores operational.

As a responsible company we want to ensure the safety and wellbeing of you and our people also and know that you will understand why we have to take these measures. You’ll still receive the same great service you’ve come to enjoy and expect from our teams!

Ordering is easy and quick. You simply call your local store number and place your order over the phone. Payment is taken over the phone and a collection time is agreed with you. It is that simple!

Call Monday – Saturday 9am – 4pm

  • Oakham – 01572 722 333
  • Bridgend – 0165 665 2640
  • Chepstow – 0129 162 0251
  • Rumney – 0292 036 4308
  • Splott – 029 2049 0222
  • Canton – 029 2039 9330
  • Tonypandy – 01443 43531
  • Out of hours number – 07951 366128


Plan to re-open stores

We have been following the government guidance throughout the COVID-19 Pandemic as well as our thorough risk assessments and internal Health and Safety team and we are pleased to let you know that we are planning to re-open stores very soon.

We are currently putting in place all of the health and safety measures recommended to us plus additional measures that we deem suitable to protect our staff and customers.

As always, we will contact you in advance of stores re-opening and on behalf of the entire team, we can’t wait to see you all again!

Same-day and Home Delivery

Our same-day doorstep delivery has been hugely popular with customers in the Rumney and Monkseaton areas benefitting from this convenient service.

We’re pleased to inform you that we have expanded this service to additional areas. Click here to see the updated list of sites offering same day/home delivery!

Delivery of orders

As you can imagine, our warehouse is very busy due to an increase of online orders.

Our warehouse team are working super hard to ensure all orders are packed and dispatched as soon as possible, often the same day. We’ve hired additional staff to help support the team and are now working over the weekends to meet demand.

We have now stopped taking expedited deliveries as this is taking just as long as normal delivery in some areas.

We’re working with Royal Mail and our other delivery partners to ensure that you receive your order as soon as possible. Please be patient as the Royal Mail are also under pressure during this time and are also working hard to maintain normal service, however, orders may take between 3-5 working days to deliver due to the increased demand on the postal delivery services.

We continue to follow the guidelines set out by Public Health England (PHE) about the longevity of the COVID-19 virus on cardboard and paper. Their stance has not changed on this and they advise that the virus does not survive very long on these materials.

Rewards and Referrals

We’ve also introduced a new rewards and referrals scheme across our group websites. We understand that these are uncertain times for many and its important now more than ever that we can save as much money as possible.

We’ve decided to bring forward the launch of this scheme and allow our customers to earn points and free product immediately!

Simply visit our website and click on the rewards button for more information on how you and your friends and family can earn free product!

NHS Heroes discount

As a small gesture of thanks, we’re pleased to offer our NHS frontline staff a 25% discount off all products with a valid ID. Full details are available online at www.redboxvape.com


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