Brands

Privacy Policy

At Red Box Vape, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit, register an account or make a purchase through our website, redboxvape.com (the “Website”).

Our Website is powered by WordPress and WooCommerce. We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Red Box Vape Online operates the Website and is responsible for determining how and why your personal information is processed.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details below:

2. Personal Information We Collect

We collect personal information when you browse our Website, create an account, place an order, subscribe to marketing communications or contact our customer support team.

2.1 Information You Provide

When you create an account, place an order or contact us, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing and delivery addresses
  • Order details and purchase history
  • Account information and preferences
  • Customer service enquiries and correspondence
  • Payment-related information, such as payment method, transaction reference and payment status
  • Age verification information, where required

Payments are handled through third-party payment providers. We do not ordinarily store your full payment card number or card security code within WooCommerce.

2.2 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages and products viewed
  • Referring websites and search terms, where available
  • Date, time and duration of visits
  • Interactions with our Website
  • Cookie identifiers and browsing preferences

This information helps us maintain Website functionality, improve performance, identify technical issues and understand how visitors interact with our services.

2.3 Customer Accounts and Order History

When you register an account through our WooCommerce store, we store the information necessary to manage your account and provide access to your order history.

This may include your name, contact details, billing and delivery addresses, previous orders and account preferences.

Where applicable, existing customer accounts and order records from our previous ecommerce platform have been transferred to our WooCommerce website to maintain continuity of service.

You can access and update certain account information by signing in to your account. You can also contact us to request assistance with your personal information.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Order Processing: To process payments, fulfil orders, arrange deliveries and provide order confirmations.
  • Customer Accounts: To create and manage accounts, maintain order histories and provide account-related services.
  • Customer Support: To respond to enquiries, resolve disputes and provide assistance with purchases.
  • Fraud Prevention: To identify potentially fraudulent transactions and protect our customers and business.
  • Website Improvement: To monitor Website performance, identify errors and improve the shopping experience.
  • Marketing: To send promotional emails, product updates and offers where permitted by applicable law and your communication preferences.
  • Legal Compliance: To comply with applicable laws, regulations, tax obligations and other legal requirements.
  • Age Verification: Where necessary, to verify eligibility to purchase age-restricted products.

4. Legal Basis for Processing Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we rely on the following legal bases:

  • Contractual Necessity: Processing information needed to fulfil your orders, manage your account and provide purchased products or services.
  • Legal Obligations: Processing necessary to comply with tax, accounting, consumer protection and other applicable legal requirements.
  • Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, Website security, customer support and service improvements, where these interests are not overridden by your rights.
  • Consent: Where required, processing information for activities such as non-essential cookies, certain marketing communications and personalised advertising.

Where we rely on your consent, you may withdraw it at any time. Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to support essential functionality, improve user experience and, where enabled, analyse Website traffic and marketing performance.

Cookies are small text files stored on your device when you visit a website.

We may use the following categories of cookies:

  • Essential Cookies: Necessary for Website functionality, including shopping baskets, checkout, security and customer account sessions.
  • Analytics Cookies: Used to understand how visitors interact with our Website and help us improve its performance.
  • Functional Cookies: Used to remember certain preferences and improve your browsing experience.
  • Marketing Cookies: Used, where enabled and permitted, to measure advertising effectiveness and deliver relevant advertisements.

WooCommerce may use cookies to remember items in your shopping basket, maintain your session and support the checkout process.

We request consent for non-essential cookies and similar technologies where required by applicable law. You can manage cookies through the consent controls provided on our Website, where available, or through your browser settings.

Disabling essential cookies may affect certain Website features, including shopping basket and checkout functionality.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

6. Google Analytics and Website Performance

We may use Google Analytics and other analytics technologies to understand how visitors use our Website.

These services may collect information such as pages visited, time spent on the Website, device characteristics and interactions with products or Website features.

We use this information to help identify areas for improvement, measure Website performance and understand customer behaviour.

Where required, analytics technologies are only activated after the appropriate consent has been obtained.

For more information about Google’s privacy practices, visit Google’s Privacy Policy.

You can also learn about Google’s browser opt-out tools at Google Analytics Opt-out.

7. Payments and Payment Providers

We use trusted third-party payment providers to process transactions securely through our WooCommerce checkout.

Depending on the payment method selected, relevant personal information may be shared with the payment provider to authorise payments, complete transactions, prevent fraud and process refunds.

This may include your name, billing information, order details, transaction amount and other information necessary for payment processing.

Payment providers process information in accordance with their own privacy policies and applicable data protection requirements.

7.1 Klarna

Where Klarna payment options are available, we may share certain personal information with Klarna, including your contact details, billing and delivery information, and order details.

This information allows Klarna to assess eligibility for its payment services, conduct necessary checks and present available payment options.

Klarna may process your information as an independent data controller in accordance with its own privacy policy.

For more information, please visit:

8. Sharing Your Personal Information

We do not sell your personal information to third parties.

We may share information with trusted service providers where necessary to operate our business and deliver our services.

These may include:

  • Website Hosting Providers: To host and maintain our WordPress and WooCommerce Website and its database.
  • Payment Providers: To process transactions, refunds and payment-related security checks.
  • Delivery and Courier Services: To deliver orders and provide shipment tracking information.
  • Email and Marketing Platforms: To send order notifications, service communications and permitted marketing messages.
  • Analytics and Advertising Providers: To monitor Website performance and support marketing activities, subject to applicable consent requirements.
  • Technical Service Providers: To maintain Website functionality, provide security and resolve technical issues.
  • Professional Advisers: Where necessary for accounting, legal or regulatory purposes.

We may also disclose personal information where required by law, in response to lawful requests from authorities, or where necessary to establish, exercise or defend legal claims.

We take appropriate steps to ensure that third-party service providers handle personal information securely and in accordance with applicable data protection requirements.

9. Marketing and Promotional Communications

Where permitted by applicable law, we may use your information to send updates about our products, special offers, promotions and other relevant communications.

Marketing communications will only be sent where we have an appropriate lawful basis and comply with applicable electronic marketing rules.

You can opt out of marketing emails at any time by clicking the unsubscribe link included in our promotional messages or by contacting us directly.

Opting out of promotional communications will not prevent us from sending essential messages relating to your orders, account or other services you have requested.

10. Behavioural Advertising

Where enabled and permitted by law, we may use advertising and remarketing technologies to show relevant advertisements to visitors who have previously interacted with our Website.

These services may use cookies or similar technologies to understand interactions with our Website and measure advertising performance.

Where consent is required, these technologies will only be used after the appropriate consent has been obtained.

You can manage personalised advertising preferences using the following services:

You may also be able to manage certain advertising preferences through your browser settings and our Website’s cookie consent controls.

11. Data Storage and Retention

Our Website uses WordPress and WooCommerce to manage customer accounts, orders and related ecommerce information.

Personal information may be stored within our Website database and in the systems of authorised service providers.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

  • Processing and fulfilling orders
  • Maintaining customer accounts
  • Providing customer support
  • Handling returns, refunds and disputes
  • Meeting tax, accounting and legal obligations
  • Preventing fraud and protecting our business

Order and transaction records may be retained for several years where required for accounting, tax or other legal purposes.

Customer account information is generally retained while an account remains active or while there is another legitimate or legal reason to retain it.

Where personal information is no longer required, we will take appropriate steps to securely delete or anonymise it.

You may request deletion of your personal information, subject to any legal obligations that require us to retain certain records.

12. International Data Transfers

Some third-party service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place, as required by applicable data protection legislation.

These safeguards may include transfers to countries covered by UK adequacy regulations or the use of approved contractual protections, where appropriate.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

These measures may include:

  • Encrypted HTTPS connections
  • Secure third-party payment processing
  • Restricted access to customer information
  • Website security monitoring and maintenance
  • Appropriate access controls for administrative accounts
  • Regular software updates and security improvements

While we take appropriate measures to protect personal information, no method of electronic storage or transmission can be guaranteed to be completely secure.

14. Your Data Protection Rights

Under UK data protection legislation, you may have the following rights regarding your personal information:

  • Right of Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete information.
  • Right to Erasure: Request deletion of personal information in certain circumstances.
  • Right to Restrict Processing: Request that we limit how we process your information in certain circumstances.
  • Right to Data Portability: Request a copy of certain information in a portable format, where applicable.
  • Right to Object: Object to certain processing activities, including direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where consent is the lawful basis for processing.
  • Rights Relating to Automated Decision-Making: Exercise applicable rights regarding certain decisions made solely by automated means.

These rights are subject to applicable legal conditions and exemptions.

To exercise any of your rights, please contact us at online@redboxvape.com.

We may need to verify your identity before responding to certain requests to ensure that personal information is not disclosed to unauthorised individuals.

15. Age Restrictions and Minors

Our Website is intended exclusively for individuals aged 18 or over.

We do not knowingly collect personal information from individuals under the age of 18 for the purpose of selling age-restricted products.

Where necessary, we may use age verification procedures to help ensure compliance with applicable legal requirements.

If we become aware that personal information has been collected from a person under the age of 18 inappropriately, we will take appropriate action in accordance with applicable law.

16. Third-Party Websites

Our Website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies and data collection practices.

We encourage you to review the privacy policies of any third-party websites you visit, as we are not responsible for their independent privacy practices.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Website, business operations, legal requirements or data processing practices.

Any updates will be published on this page. We encourage visitors to review this policy occasionally to stay informed about how we handle personal information.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or would like to raise a privacy-related concern, please contact:

Email: online@redboxvape.com

If you are dissatisfied with how we handle your personal information, you also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

For more information, visit www.ico.org.uk.