Brands

Delivery Information

Warehouse Relocation Update

Due to our warehouse relocation, orders placed from 7th November onwards will be dispatched from 14th November.

We apologise for any inconvenience this may cause. We’re excited to return with new products, exclusive releases, and a clearance range you won’t want to miss!

Delivery Options

Our normal delivery options are as follows:

  • Standard Delivery – Royal Mail (2–5 Working Days)Delivery times may vary depending on Royal Mail services and your location. Some areas may experience slightly longer delivery times.
  • Express Delivery – Royal Mail (1–2 Working Days)Delivery times may vary depending on Royal Mail services and your location. Some areas may experience slightly longer delivery times.
  • Next Working Day DeliveryGuaranteed next working day delivery is now available. Order before 1pm Monday to Thursday to receive your order the following working day.

    Orders placed between Friday and Sunday will be delivered on Tuesday. Orders to Northern Ireland will take 2 working days to arrive.

  • Saturday DeliveryOrder before 2pm on Friday for delivery on Saturday. Exclusions apply (see below).
  • Sunday DeliveryOrder before 11am on Saturday for delivery on Sunday. Exclusions apply (see below).

Weekend Delivery Exclusions

Weekend delivery cannot be guaranteed for the following postcode areas:

AB, BT, GY, HS, IM, IV, JE, KW, ZE, DD9, DD10, DD11, DG5-9, FK17-2, KA27-30, KY10, KY14-16, PA20-38, PA41-49, PA60-78, PA80, PH5-9, PH11-13, PH15-26, PH30-50, PO30-41, TD5, TD15, TR21-2.

Order Processing & Handling Times

Orders placed before 2pm, Monday to Friday, will normally be dispatched the same day.

Orders placed after 2pm will be dispatched the following working day. Orders placed after 2pm on Friday, or during Saturday and Sunday, will normally be dispatched on Monday.

Please note that we do not process orders on major public holidays. Orders placed during these periods will be processed on the next working day.

Delivery Disputes

If an order is marked as delivered by the courier but the delivery is disputed, we will liaise with the delivery company to investigate and reach a resolution.

Please be aware that delivery investigations can take up to 21 days to resolve.